Of all the companies and individuals I called in the area Marco was the most professional and more than willing to work around the hurdles in my project.
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I am a repeat customer because of the experience I received 2024. My recent experience was even better. My technician, Blake, came out swiftly and returned early on Monday to make sure the job was finished. He is knowledgeable of the field and was personable. I will definitely ask Blake to come out again to perform preventative maintenance next time.
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KUDOS to the Top Tech team for completing the job ahead of schedule with continued follow up to ensure customer satisfaction - I’m a happy camper!
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Top Tech was prompt on keeping the scheduled time. The tech seemed to knowledgeable enough. However, would not send a estimate or quote until we meet with his boss on a second appointment. When we press for a rough estimate it was out of the range on the high side. This is not a two appointment process. Some authorized to quote the job should have came the first time instead of wasting both of our times.
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Hector and Rey were both great. They were super friendly, fast, and knowledgeable. No complaints on the actual work and they should both get bonuses. However, scheduling and dispatch weren’t great. I made an appointment online and chose a time window. I never got a confirmation, and when I called to confirm I was told that they don’t actually use time windows. According to the website, my tech would be there between 10am-12pm and he didn’t arrive until 5:30pm. We had a second visit that was scheduled by our tech and was supposed to be for 11-2pm. The installer showed up at 8:30am. This disregard for the client’s time requests and spotty communication by dispatch makes us unlikely to use TopTech in the future. It’s like having a good doctor with bad office and nursing staff.
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Alex was friendly and knowledgeable about the rewire at my daughter’s house. He answered all my questions to my satisfaction.
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The guys were very professional, polite and knowledgeable to help me decide. Fantastic men
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I’ve used Top Tech several times due to emergency situations. Today’s service wasn’t an emergency but they are still my first choice for all my electrical needs. Josh took care of what I wanted to accomplish from my bucket list! Very professional and knowledgable!
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Had the guys out to install a new fan outside. They did a fantastic job and were extremely professional. I would highly recommend TopTech to anyone.
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The BEST ever in every phase of repairs from arrival, picking up part at shop and completion of repairs.
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It was done quickly and they seemed to know what they were doing
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1. Run dedicated circuit for bidet 2. Install 20 amp breaker with GFCI/AFCI protection 3. Cut in handy box in bath *minimum 5 year warranty on everything* Had to come back out to go over options with replacing electrical panel. Ran dedicated 20 amp circuit from sub panel to new toilet location and installed gfci for bidet circuit
Passed final inspection and got Brian onsite to backfill open trench.
Customer recently inherited the home from his father and would like to replace the original 100 amp FPE system. Left options for replacement Marco@calltoptech.com 682-262-5759
Customer had Oncor out due to flickering lights and partial power outage in the home. Found burnt up lug in the meter base. Left options for repairs/replacement
Monday around 12 Customer had a burnt plug downstairs living room on the left wall closer to the kitchen. She had a space heater plugged into it and then it melted and explained why it space heaters are not good to use unless it’s a dedicated circuit. Also explain the aluminum wiring and the outdated ITE electrical panel. I’m reaching back out to customer on Monday to give her the weekend to go over everything. Will not warranty plug if she keeps using heater, but if not, we will cover for five years.
Customer called about a smart switch bank in the media room not working properly. Found wires were mixed up in the junction box. Rewired box and smart switch bank. Tested and all working fine. Customer is happy with the repair.
Customer called wanting to run power to the building at the back of the property for power to an RV outlet box Marco@calltoptech.com 682-262-5759
Met inspector onsite and passed final inspection.
1. Inspect all plugs, switches, attic wiring, electrical panel with wiring and safety and code requirements, GFCI and AFCI outlets and breakers, etc. Note: Customer is in process of buying home and was short on time. We put together several estimates. We presented estimates in person and emailed detailed. Will follow up in 1 week.
Customer called after having his disposal replaced and needed a junction box with GFCI outlet installed. 1. Install junction box under sink 2. Install GFCI outlet
Customer called wanting to have a list of items completed throughout the home including panel and service replacement, AFCI/GFCI installation, grounding, surge protection and a new circuit. Will return 2/5 after 12 pm to go over options Marco@calltoptech.com 682-262-5759
Customer had a bad GFCI in the garage that was causing garage door not to work and front, back, and side HVAC plug to also not work. Explain to customer we will have to troubleshoot and replace all the outlets but for today we just replaced the GFCI and I’m coming back to replace the rest of the circuit so we don’t have issues in the future. When arrived found that when going through circuit there was stab locked outlets with very loose connections and dry rotted siliconed. Replaced all the outlets in the garage and all the outlets outside and wrapped wires on screws and silicone. Explained to customer stabbed locked outlets are a concern and if the outdoor outlets are like that then the indoor ones will be too and they will need to be addressed. Tested gfci out.et in garage and explained how it works and also explained what it does. There are no issues at this time and 5 year warranty on entire circuit other than internal wiring for the outdoor circuit.
1. Replace arc fault breaker due to it being bad and tripping randomly. It was controlling the middle office area between the 2 bedrooms. 2. Replace 60 amp breaker to 50 amp gfci due to who ever installed it being wrong. 5 year warranty on the 2 breakers and the gfci breaker replaced was feeding car charger and we will not warranty anything with the plug or the car charger hookup. Friday- afternoon return
Met inspector onsite and did not pass the final inspection due to ground system not meeting the minimum requirements when the home was not converted to pex and a permit wasn’t pulled. Since we took out permit for the yard line we had to bring the system up to code by installing a second ground rod and an additional whole home shut off at the city side of yard. Per inspector request attached photos to city permit and set up for re-inspection the get the permit closed out. Also while onsite backfilled the open trench.
